Return & Refund Policy

We want to make your shopping experience as smooth as an oyster’s shell. If you need to request a return or refund, our team will review your request and get back to you within 24-48 hours—no exceptions. For any queries, please use the contact page or email us at support@oysterclub.us. We're here to help 🦪

Refunds

If your product arrives defective, broken, or if you experience any other issues, we’re here to make it right. Just reach out, and we’ll review your request. If approved, we’ll process your refund—no hassle, no stress, just smooth sailing. Your satisfaction is our priority!

Returns

Once an order has been fulfilled, we can’t reel it back in. But if your hat doesn’t fit quite right or you need to make a return, no worries—we’ve got you. Just contact us, and we’ll send over a return label. Ship it back, and once it lands safely on our shores, we’ll process your refund!

Late or Missing Refunds (if applicable) 

Still waiting on your refund? Here’s what to do:

1. Check your bank account – Sometimes it takes a moment to show up.
2. Contact your credit card company – Refunds may take some time to officially post.
3. Reach out to your bank – There’s often a bit of processing time before the funds hit your account.

If you’ve gone through all these steps and your refund is still MIA, don’t worry—just reach out, and we’ll help sort it out!

Lost or Stolen Packages

Once your order sets sail and is marked as delivered, Oyster Club can’t be held responsible for lost or stolen packages. But we’re happy to help where we can! We’ll provide the delivery details—including the shipping carrier, tracking info, and delivery date—so you can follow up on your end.

Need More Assistance?

If you have any other issues or concerns, feel free to reach out to us. Whether it’s something big or small, we’re here to assist and ensure you're fully taken care of.